Checkout is not open yet. This is the return policy planned for orders once the store begins taking payments.
The return window
Contact the yard within 30 days of delivery to request a return. Bags must be unopened. Wood must be unused. Keep the original packaging and your order details so the yard can identify the material.
Return shipping
The buyer pays return shipping for an ordinary change-of-mind return. Contact the yard before sending anything back. The return address is Swift Aquatics, 2387 W Lincoln St, Banning, CA 92220.
Pack stone and other heavy material securely. Use tracking and keep the shipping receipt. Material remains your responsibility until it reaches the yard.
Refunds
The yard inspects returned material before approving a refund. An approved refund goes to the original payment method. Your payment provider determines when the credit appears. Any rewards adjustments follow the refunded items and are shown in your account.
Damaged or wrong items
If the yard sent the wrong item or your order arrived damaged, contact us with photos of the packaging, label, and contents. Do not discard the box before the yard reviews the issue. The yard will discuss the appropriate correction with you.
Call 951-849-5346 or send a message through the contact page.